Privacy policy

Who we are

House of Handles is a junior basketball club at 12/8 Money Close, Rouse Hill NSW 2155. You can reach us at admin@hohbasketball.com.au.

What we collect

Our website forms collect what you type into them: your name, email, phone number and suburb, and any message you send.

The free trial and holiday camp forms also ask for your child’s name, date of birth and gender, so we can recommend a starting group.

The competition interest form asks for your child’s name, birth year and gender, together with the programmes and competitions you are interested in. It uses a birth year rather than an exact date of birth.

While you fill in a trial or competition enquiry, your contact details stay in this browser tab so a reload does not lose them. They are cleared when you finish the form or close the tab. Your child’s details are never saved in the browser.

The team enquiry form asks for one organiser’s contact details and optional team information, without a list of children. The merchandise interest form asks for your email and an optional item from the shop catalogue.

Why we collect it

We use your details to contact you about House of Handles programs, sessions, orders and news you have asked for. We do not sell or rent your personal information to anyone.

Memberships and payments

Memberships, bookings and payments are handled by GymMaster, which has its own privacy policy. We see the details GymMaster needs to manage your membership.

How we measure the website

On the live site, we use Google Tag Manager to understand how people use this website, such as which pages they visit and which buttons they tap. This helps us improve the site.

This review build does not load Google Tag Manager, so visits to the review site are not measured.

Parent feedback

The parent feedback form asks what we are doing well and what we could improve. Your name and email are optional. We use feedback to improve the club and, if you leave contact details, to follow up when needed.

Once the feedback form is connected, submitted feedback is saved in an HOH Google Sheet and shared with HOH staff through Slack. The form confirms when your response has been saved. Your answers stay only in the open page until you send them; we do not save feedback drafts in browser storage or send your answers to website analytics.

To limit repeated submissions, we store a one-way identifier derived from your network address, rather than your network address itself, alongside the response.

This review build

This version of the site is for review. The enquiry forms show how the flow will work, but nothing you enter in them is sent to House of Handles, no request or booking is made, and nothing is saved on the club’s systems. Parent feedback uses the separate process described above.

Seeing, correcting or deleting your information

Email admin@hohbasketball.com.au to ask what we hold about you or your child, to correct it, or to ask us to delete it.

Complaints

If you are unhappy with how we have handled your information, email admin@hohbasketball.com.au first. If we can’t resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.